About Dana:
Dana is an AADOM Fellow and a member of the Academy of Dental Managers & Consultants and the Speaking & Consulting Network. She was chosen as the 2019 winner of Spotlight on Speaking. Dana is a speaker, trainer, coach and consultant for dental practices and a certified trainer for the Five Voices of Leadership.
Programs and Presentations:
The Emotionally Intelligent Leader
Today’s workforce is changing and it seems more difficult than ever to have a handle on our leadership and management skills. New research is quickly showing the importance of being more than an authoritarian leader with high intelligence and skill. The greatest attribute of an excellent leader is one who is very aware of their emotions and how to handle them. This emotionally intelligent leader also knows how to recognize and help team members manage their emotions. Experts believe that without a healthy sense of emotional intelligence, all other skill and knowledge can be irrelevant. In this class, you will learn the 4 quadrants of emotionally
intelligent leadership, how to identify your strengths and weaknesses, as well as how to improve on areas of weakness. You will learn the positive things that happen in a more emotionally stable work environment and how you can contribute to it!
Communication is Key: Uplevel your relationships with patients and team using these simple tips and tricks.
This course empowers dental professionals to enhance their communication skills, fostering stronger relationships with both patients and team members. Through practical tips and actionable strategies, participants will learn how to improve clarity, empathy, and collaboration in their daily interactions. By mastering these simple yet effective communication techniques, attendees will boost patient satisfaction, streamline teamwork, and create a more positive work environment.
Five Voices of Leadership
In order to lead others effectively, we need a true understanding of ourselves, our natural tendencies, and patterns of behavior. In learning what your leadership voice sounds like to others, you will discover what it feels like to be on the other side of your personality, as well as how to hear and value others' voices. Once you understand your own leadership voice, you'll discover how best to communicate with each of the other voices, which will transform your communication at every level of relationship, both personal and professional. All five leadership voices come with their own particular set of strengths, all have triggers that set us off, and all have areas for growth. Understanding the power in each of these is the key to taking your leadership to the next level and is the secret to increasing your ability to influence your team, family and friends. 5 Voices is a simple key, which unlocks complicated relational dynamics and improves the health and alignment of all your relationships.
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Empowering Patients to Accept Care Through Communication and Consistency
What if you could serve your patients better, do more of the dentistry you love, and make it easier for patients to say yes? Today's market is competing with the discretionary dollar, and we must increase the perception for value in our industry. This course identifies three secrets to increase your case acceptance. These are easy changes to implement with the team that will yield big results! In this course, we will also identify three questions we must help patients answer for themselves in order to say YES to treatment in your office.
Everything I Know About Patient Service I Learned at the Circus
Ladies and gentlemen, boys and girls of all ages… do you remember the excitement of attending the circus for the very first time? I do. I remember the sounds, the feel, the smells, but most of all how I felt when it was over! There are many lessons to be learned from “behind the scenes” of making the circus happen night after night, city after city, year after year. The circus leaves us with a happy heart and a smile on our face—no matter our age, gender, demographic, or socio-economic status. It was really about the EXPERIENCE! Together we will explore THREE lessons we can learn from the circus and apply in our practices tomorrow!
Where Dana has spoken:
Previous Speaking Engagements:
ADA Annual Conference
Carestream Dental Conference
American Academy of Dental Practice
AADOM Annual Conference
Sirona Digital Conference
Volunteer Study Club
St. Louis AADOM Chapter
Nashville AADOM Chapter
Tennessee Valley AADOM Chapter
Northeast Ohio AADOM Chapter
Boston AADOM Chapter
Team training for many offices
and speaking for various other organizations
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